FAQs
Can I purchase directly from Dinky Dyes?
Dinky Dyes is a wholesale only company, which means that threads and patterns can be purchased through a retailer, such as a brick & mortar store or an online retailer. If you're having trouble finding our products, please contact us and we'll be happy to help!
Are Dinky Dyes colorfast?
As with any hand-dyed thread, if you're planning to wash your finished product, we recommend that you pre-rinse your threads. That said, Dinky Dyes are as colorfast as they can be!
How many yards are in a skein?
Dinky Dyes offers stranded silk, silk perle, ribbon, and a wool/silk blend thread.
| Stranded Silk | 8 metres |
| Silk Perle 600d | 20 m |
| Silk Perle 1000d | 15 m |
| Silk Perle 1900d | 10 m |
| Silk Ribbon 4mm | 4 m |
| Silk Ribbon 7mm | 2 m |
| Jumbuck (50% wool/50% silk) |
20 m |
Wholesale Customers
Returns
Customer satisfaction is our first priority, however, we are unable to accept returns on charts. We will, on occasion, allow returns of other materials. If you are unhappy with your purchase for any reason, please contact us to discuss your options.
Shipping and insurance
-Shipping charges are actual shipping costs through USPS. The shopping cart defaults to Priority Mail shipping of $7.75. Your actual shipping cost will be calculated once your order is complete and can be weighed. Your invoice (once your order is ready) will show your final and accurate shipping charges.
-If you wish to insure your package, please let us know in the "special instructions" box in the shopping cart.
-We cannot be held responsible for a package once it is in the postal system. If you are concerned about a package getting lost, or have had delivery issues in the past, please request that we insure your package.
International Packages
We ship international packages via USPS. If you have your own DHL account and prefer we use that, please let us know. If using USPS, we cannot be held responsible for a package once it is in the postal system. If you are concerned about a package getting lost, or have had delivery issues in the past, please request that we insure your package.
Payment Methods
We accept all major credit cards, PayPal, and business checks. Payment is expected prior to shipping, or, for established customers, Net 30 can be requested.